MULTIPLICITAS PRIVACY POLICY
Effective Date: April 18, 2024.
Section 1: Introduction
At Multiplicitas, we are committed to protecting the privacy and security of the personal data we collect and process. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, applications, products, and services (collectively, the "Services"), as well as your rights and choices regarding your personal data.
This Privacy Policy applies to personal data collected by Multiplicitas in its capacity as a data controller. It does not apply to instances where Multiplicitas processes personal data on behalf of its commercial customers as a data processor, unless otherwise specified.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal data as described herein.
Section 2: Personal Data We Collect
We collect the following categories of personal data:
2.1 Personal Data You Provide Directly
- Identity and Contact Data: When you create an account, purchase our Services, or communicate with us, we may collect your name, email address, postal address, phone number, and other similar contact data.
- Payment Information: If you purchase our Services, we may collect your payment details, such as credit card information or billing address.
- Inputs and Outputs: When you use our AI services, we may collect the text, documents, or other materials you submit for processing ("Prompts" or "Inputs"), as well as the generated responses based on your Inputs ("Outputs" or "Completions").
- Feedback: We may collect your feedback, ratings, and suggestions for improvement regarding our Services.
- Communication Information: If you contact us, we may collect the contents of your messages and any additional information you choose to provide.
2.2 Personal Data We Collect Automatically
- Technical Information: When you use our Services, we may automatically collect certain technical data, including your IP address, browser type, device information, operating system, referring URLs, and usage data.
- Cookies and Similar Technologies: We and our service providers may use cookies and similar tracking technologies to collect information about your interactions with our Services. For more information, please refer to our Cookie Policy.
2.3 Personal Data We Collect from Third Parties
- Third-Party Sources: We may obtain personal data about you from third-party sources, such as public databases, business partners, and data providers, to supplement the information we collect directly from you.
Section 3: How We Use Personal Data
We use the personal data we collect for the following purposes:
3.1 Providing and Improving Our Services
- To provide, maintain, and improve our Services, including processing Inputs and generating Outputs.
- To personalize your experience and deliver content and product offerings relevant to your interests.
- To develop new products, features, and services.
3.2 Communication and Customer Support
- To send you important information about our Services, such as updates, security alerts, and administrative messages.
- To respond to your inquiries, comments, and requests for customer support.
- To send you marketing communications, promotional offers, and newsletters, if you have opted in to receive them.
3.3 Security and Fraud Prevention
- To protect the security and integrity of our Services and the personal data we process.
- To detect, prevent, and investigate fraud, unauthorized access, or other illegal activities.
3.4 Legal Compliance and Enforcement
- To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- To enforce our Terms of Service, Commercial Terms, and other applicable policies.
- To establish, exercise, or defend our legal rights.
3.5 Business Operations and Analytics
- To conduct business planning, reporting, and forecasting.
- To perform data analysis, audits, and research to improve our Services and customer experiences.
3.6 Model Training and Development
We may use Inputs, Outputs, and other data collected through our Services to train and improve our AI models. However, we will not use personal data from paid customers to train our models without their explicit consent. If you are a paid customer and wish to opt-in to have your data used for model training, please contact us using the information provided in the "Contact Us" section below.
Section 4: How We Share Personal Data
We may share your personal data with the following categories of recipients:
4.1 Service Providers and Business Partners
We may share your personal data with third-party service providers and business partners who assist us in providing our Services, such as payment processors, hosting providers, and customer support services. These third parties are obligated to maintain the confidentiality and security of your personal data and are prohibited from using it for any other purpose.
4.2 Affiliates and Corporate Transactions
We may share your personal data with our affiliates and subsidiaries for business purposes consistent with this Privacy Policy. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
4.3 Legal Disclosures
We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your personal data if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
5. Data Retention and Security
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider factors such as legal obligations, dispute resolution, and our legitimate business interests.
We implement reasonable technical, administrative, and physical security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Section 6: Personal Data from Paid Customers and Commercial Users
At Multiplicitas, we are committed to protecting the privacy and confidentiality of our paid and commercial customers' personal data. We will not use personal data collected from paid and commercial customers to train our AI models unless we have obtained their explicit consent to do so.
If you are a paid or commercial customer and would like to contribute your data to help improve our Services, you may opt-in to have your personal data used for model training. To express your interest in this option, please contact us using the information provided in the "Contact Us" section below. We will provide you with more details about the data that would be used, how it will be processed, and any additional terms and conditions that may apply.
Please note that opting-in to have your personal data used for model training is entirely voluntary and does not affect your ability to use our Services. If you choose not to opt-in, we will not use your personal data for model training purposes.
Section 7: Your Rights and Choices
Depending on your location and subject to applicable law, you may have certain rights regarding your personal data, including:
- The right to access, update, or delete your personal data.
- The right to object to or restrict the processing of your personal data.
- The right to data portability.
- The right to withdraw your consent, where applicable.
- The right to lodge a complaint with a supervisory authority.
To exercise your rights or manage your preferences, please contact us using the information provided in the "Contact Us" section below.
Section 8: International Data Transfers
Your personal data may be transferred to and processed in countries other than the one in which you reside, including the United States. These countries may have data protection laws that are different from the laws of your country. However, we have taken appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws.
Section 9: Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post any updates on this page and indicate the date of the last revision. If we make material changes to this Privacy Policy, we will provide you with notice as appropriate under the circumstances, such as through a prominent notice on our website or via email.
Section 10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Multiplicitas
privacy@multiplicitas.com
This Privacy Policy, along with our Terms of Service and Commercial Terms, constitutes the entire agreement between you and Multiplicitas regarding the processing of your personal data.